Cloudspire Customer Portal Guide

The Customer Portal is a self-service web application for Cloudspire Voice extension users. It provides a browser-based softphone, call history, voicemail management, settings, phonebook access, and call queue agent controls — all from a single interface.

This guide is intended for end users. For system administration, see the Administration Guide.

Need help while you work? The Need a hand? button in the bottom-right corner of the portal opens Spire, the built-in assistant. Ask it product questions in your own words — how to use your phone, the softphone and mobile apps, voicemail, transfers, call handling — and it answers from the product knowledge base and points you the right way. It never changes anything on your account.

Getting Started

Login & Account

Signing in to the portal, password resets, changing your password, and session management.

Browser Softphone

Making and receiving calls from your browser — the dial pad, call controls, transfers, mute, hold, and audio device selection.

iOS Mobile App

The Cloudspire Voice iPhone app — QR-code setup, incoming calls that ring on your lock screen like regular phone calls, status/availability, quick-dial keys, visual voicemail, messaging, and settings. Available on the Apple App Store; Android coming soon.

Video Tutorials

Step-by-step video walkthroughs — setting your presence status, using the softphone, messaging, and more.

Communication

Call History

View your inbound and outbound calls, play recordings, read AI transcripts, and filter by date, status, or phone number.

Voicemail

Listen to messages, download recordings, manage greetings (unavailable and temporary), and delete old voicemails.

Messages (SMS)

Send and receive text messages, view conversation threads, and get notified when new messages arrive. Includes SMS queue support for team-based message distribution.

Configuration

Settings

Caller ID selection, Do Not Disturb, call forwarding rules, and Find Me/Follow Me configuration.

Phonebook

Browse contact directories assigned to your extension, search for contacts, and click-to-dial from the phonebook.

BLF Key Customization

Customize your softphone quick-action buttons — add BLF monitors, speed dials, parking keys, and agent controls.

Call Center

Agent Panel

Per-queue agent controls, real-time queue statistics, live call status, pause reason codes, and personal performance metrics for the day.

Cloudspire Assist

AI-powered real-time coaching during queue calls — live guidance cards, compliance reminders, and a running transcript delivered directly in the Agent tab.

Supervisor Dashboard

Real-time call center monitoring for supervisors — live queue stats, agent status grid, pause/unpause/logout controls, whisper, barge, and wallboard mode.