Services
The Services tab lists the adjustable quantities on your account: things like extensions, call-center seats, and phone numbers: and lets you raise or lower each limit yourself. Every change shows you the cost before it is saved.
Finding the Services tab
- Log in to the customer portal at portal.cloudspirevoice.com/portal/.
- Click the Services tab in the top navigation.
Reading the services table
Each service is one row with these columns:
| Column | What it means |
|---|---|
| In use | How many you are actually using right now. (A dash means the service isn't a countable item.) |
| Included | The amount that comes free with your plan. You are never billed for anything at or below this number. |
| Your limit | The total you are allowed, the number you can edit. This is the cap the system enforces. |
| Unit price | The monthly price for each unit above the included amount. |
| Monthly | What this service costs you per month at the current limit. |
How a service is billed
The math is simple and the same for every service:
The included amount is free; you only pay for the units above it. For example, if your plan includes 39 phone numbers and you set your limit to 40, you pay for the one number above the included amount at its unit price.
You can't set a limit below what you're using or what's included
Your limit can never drop below the larger of two numbers: what you currently have In use, and what your plan Includes. This prevents you from cutting service you are actively using and keeps your free included allowance intact. If you type a number that's too low, the field turns red and tells you the minimum, for example "Extensions can't be below 39."
To lower a limit below your current usage, first reduce the usage (remove the extensions, seats, or numbers you no longer need), then lower the limit.
Phone numbers (DIDs)
Phone numbers are not unlimited; your plan includes an allowance that scales with your plan (for example, in proportion to your extensions), shown in the Included column. You can purchase numbers beyond the included allowance, and each one above the included amount bills at the unit price. The included allowance is recalculated automatically whenever you change your plan or other services.
Changing a limit
- Type the new number in the Your limit box for one or more services.
- Click Review changes. The button is enabled as soon as anything differs from your saved values.
- A confirmation window summarizes every change: the old and new quantity for each service, the monthly change (up or down), and your new services total per month.
- Click Confirm & save to apply, or Cancel to go back and adjust.
After saving, a confirmation appears and you stay on the Services tab with the updated numbers. Raising a limit takes effect immediately, and a prorated charge for the increase (the difference, for the days remaining in the cycle) appears on your next invoice, generated on the nightly billing run; lowering a limit takes effect immediately with no refund for the remainder of the cycle. If your account has a percentage discount on that plan, the prorated charge reflects it automatically; fixed-dollar discounts continue to apply in full on your regular monthly invoice. The new amount then continues on each invoice; see Invoices.
When you have hit a limit
If someone on your team is blocked from adding something because a limit is reached, the screen shows a yellow notice naming the resource. That notice points at whichever screen can actually change it; you do not have to work out where to go.
- It links here, to Services. The quantity is one you can buy: raise it, confirm the cost, and the block clears immediately. Managing services requires the Plans/Services permission; your account's primary contact has it automatically. To give it to someone else, ask Cloudspire support; it is not something you can grant from the portal.
- It links to the Plan tab. The plan or add-on itself has to change, or you are still on a free trial; trial quantities are fixed for the length of the trial, so converting to a paid plan comes first.
- It names someone to ask. If you do not have the Plans/Services permission, the notice gives you your account administrator's name and email, so you know exactly who to go to.
Some limits cannot be changed from this tab at all: where a service has no purchasable extra units, or the amount is set by your plan rather than sold separately. In those cases, and when your account has no administrator on file to name, the notice asks you to contact your account manager.