Invoices
The Invoices tab is your billing history. It lists every invoice on your account with its number, service period, total, and current status, and lets you expand any invoice to see exactly what you were charged for.
Finding the Invoices tab
- Log in to the customer portal at portal.cloudspirevoice.com/portal/.
- Click the Invoices tab in the top navigation.
If you do not have any invoices yet, the tab shows a note that your first invoice will appear here once it is generated.
Reading the invoice list
| Column | What it means |
|---|---|
| Invoice # | Your invoice number — the same number our support team uses when you call about a bill. It stays blank until the invoice is finalized and issued. |
| Date | The date the invoice was issued. |
| Service period | The date range the invoice covers. |
| Total | The full amount of the invoice, including tax. |
| Status | Where the invoice stands — see the status guide below. |
Invoice statuses
| Badge | Meaning |
|---|---|
| Pending | The invoice has been prepared but not yet issued to you. No action is needed. |
| Unpaid | The invoice has been issued and is awaiting payment. |
| Paid | Payment has been received in full. Nothing further is owed. |
| Payment Pending | A payment is in progress and being confirmed. |
| Refunded | The invoice was paid and the amount has been refunded to you. |
| Cancelled | The invoice was voided and is no longer owed. |
| Collections | The invoice is significantly past due. Please contact us to bring the account current. |
Viewing the line-item detail
Click View on any invoice to expand a full breakdown directly in the list. Every charge on the invoice — plans, service quantities, add-ons, and one-time items alike — is listed as a single flat list of lines. Each line shows its description, the quantity and unit price where applicable, and the amount, followed by the Subtotal, Tax, and Total.
Questions about a charge
Reference the Invoice # shown here when you contact support about a bill — it's the number we look up on our side. See the Customer Portal guide for how to open a support ticket, or email [email protected].