Cloudspire Customer Portal Guide

The Customer Portal is a self-service web application for Cloudspire Voice extension users. It provides a browser-based softphone, call history, voicemail management, settings, phonebook access, and call queue agent controls — all from a single interface.

This guide is intended for end users. For system administration, see the Administration Guide.

Getting Started

Login & Account

Signing in to the portal, password resets, changing your password, and session management.

Softphone

Making and receiving calls from your browser — the dial pad, call controls, transfers, mute, hold, and audio device selection.

Video Tutorials

Step-by-step video walkthroughs — setting your presence status, using the softphone, messaging, and more.

Communication

Call History

View your inbound and outbound calls, play recordings, read AI transcripts, and filter by date, status, or phone number.

Voicemail

Listen to messages, download recordings, manage greetings (unavailable and temporary), and delete old voicemails.

Messages (SMS)

Send and receive text messages, view conversation threads, and get notified when new messages arrive. Includes SMS queue support for team-based message distribution.

Configuration

Settings

Caller ID selection, Do Not Disturb, call forwarding rules, and Find Me/Follow Me configuration.

Phonebook

Browse contact directories assigned to your extension, search for contacts, and click-to-dial from the phonebook.

BLF Key Customization

Customize your softphone quick-action buttons — add BLF monitors, speed dials, parking keys, and agent controls.

Account & Billing

SMS Campaigns (10DLC)

Register your brand and submit an SMS campaign for carrier approval — required before your business can send text messages through Cloudspire Voice.