Call History

The Call History tab shows a detailed log of all your inbound and outbound calls. You can search, filter, play recordings, and view AI-generated transcripts of your conversations.

Viewing Your Calls

The call history table displays the following information for each call:

Column	Description
Date/Time	When the call occurred
Direction	An arrow icon indicating inbound or outbound
Number	The other party's phone number or extension (formatted for readability)
Duration	The talk time (billable seconds) of the call
Status	The call outcome: Answered, No Answer, Busy, or Failed
Actions	Play recording and/or view transcript buttons (when available)

Filtering Calls

Use the filter bar above the call list to narrow your results:

Date range — Set start and end dates to view calls from a specific period. Defaults to the last 30 days.
Status — Filter by call disposition (Answered, No Answer, Busy, Failed, or All).
Search — Enter a phone number or extension to search for calls involving that number.
Has Recording — Check this box to show only calls that have a recording available.
Has Transcript — Check this box to show only calls with an AI transcript.

Click Search to apply your filters. The results are paginated — use the page navigation at the bottom to browse through your call history.

Playing Recordings

If a call has a recording available, a play button appears in the Actions column. Click it to:

Expand an inline audio player directly below the call record
The recording streams and plays automatically
Use the player controls to pause, scrub, or adjust volume
Click the play button again to close the player

Recordings are available for calls where recording was enabled by your administrator. Only answered calls with talk time will have recordings.

AI Transcripts

Calls with AI transcription enabled display a transcript icon in the Actions column. If the call has a transcript available:

Click the transcript icon to open the transcript viewer
The viewer shows an AI Summary at the top (a brief overview of the conversation)
Below the summary is the full transcript of the call
Click Close or press Escape to dismiss the viewer

AI summaries also appear as a small preview below the call number in the call list, giving you a quick overview without opening the full transcript.

Pagination

Call history is displayed 50 records per page. Use the page numbers at the bottom of the list to navigate. The current page is highlighted, and the total number of matching records is shown.