Login & Account
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Login & Account

The Customer Portal is accessed through a web browser. Your administrator will provide you with the portal URL, your extension number, and an initial password.

Portal Login

Signing In

To log in to the portal:

  1. Open the portal URL in your web browser
  2. Enter your username in the format extension-tenantcode (e.g., 201-wickedsprockets). This combines your extension number and tenant code separated by a hyphen.
  3. Enter your password
  4. Click Sign In

After a successful login, you will be taken to the Phone tab with the softphone ready to use.

Session Duration

Your session remains active for 4 hours with a sliding window — each interaction resets the timer. After 4 hours of inactivity, you will be returned to the login screen and need to sign in again.

Rate Limiting

For security, the portal limits login attempts. After 5 failed attempts, you must wait 15 minutes before trying again.

Forgot Password

If you have forgotten your password and your extension has an email address on file:

  1. Click Forgot password? on the login page
  2. Enter your extension number
  3. Click Send Reset Link
  4. Check your email for a reset link (valid for 1 hour)
  5. Click the link and enter a new password

If you do not have an email address configured, contact your system administrator to reset your password.

Password Requirements

Passwords must be at least 8 characters long. For best security, use a mix of uppercase letters, lowercase letters, numbers, and special characters.

Changing Your Password

To change your password after logging in:

  1. Go to the Settings tab
  2. Scroll to the Change Password section
  3. Enter your current password
  4. Enter and confirm your new password
  5. Click Change Password

You will remain logged in after changing your password.

Signing Out

To sign out, click the sign-out icon in the top-right corner of the navigation bar. On mobile, open the menu and tap Sign Out.

Theme

The portal supports dark, light, and system (auto-detect) themes. Click the half-circle icon in the navigation bar to cycle through theme options. Your preference is saved in your browser and persists across sessions.