Cloudspire Voice for iPhone

The Cloudspire Voice iPhone app turns your iPhone into a full business phone — make and take calls, text, listen to voicemail, see who’s on the phone, and reach the company directory, all from one place. Incoming calls ring just like a regular iPhone call, even when the app is closed.

Getting the App

Cloudspire Voice is available on the Apple App Store. Android is in development and will be available in a future release.

Direct link: apps.apple.com/us/app/cloudspire-voice/id6761955305. Search for Cloudspire Voice in the App Store if you prefer. Once installed, open the app and use either the QR code from your welcome email (easiest) or a manual sign-in with your email + password (the legacy extension + tenant code form is also accepted as a fallback).

One-Scan Setup (QR Code)

1. Your administrator sends you a welcome email. Inside is a QR code.
2. Open the Cloudspire Voice app and tap Scan QR Code.
3. Point the camera at the QR code in the email. The app fills in the server, tenant code, extension, and credentials automatically and logs you in.

The QR code is single-use and expires 24 hours after the welcome email is sent.

If it has expired or you have already used it, you can issue yourself a fresh one — no administrator needed. In the customer portal on a desktop browser, open Settings, find the Mobile App card, and click Generate QR Code. The code appears on screen with a countdown showing how long it stays valid (24 hours), and you scan it with the app exactly as you would the one from the welcome email.

Manual Login

If you can’t use a QR code, tap Sign in on the login screen and enter your email address (the same email your administrator set on the extension) and your portal password. Newer builds of the iOS app default to this email-based flow.

Legacy fallback — the older three-field form still works on the server during the transition window:

• Extension — your 3- or 4-digit extension number
• Tenant Code — the short code that identifies your organization (e.g., wickedsprockets)
• Password — the password you set in the Customer Portal

App Navigation

The app has five bottom tabs. Tap a tab to switch screens; tap it again to scroll to the top.

Redial on the green call button

When the keypad input is empty, the first tap on the green call button fills in the most recently dialed number from your call history — it does not place the call yet. A second tap places the call. You can also edit the populated number before pressing the second time. Because the redial source is the server-side call log, it works the very first time you open the app on a new device, and it reflects calls placed from your desk phone or browser softphone too. The gesture mirrors the iPhone Phone app.

Predictive Search (T9)

By default, as you type digits on the keypad, a suggestion bar appears above the keys showing matching coworkers, phonebook contacts, and iPhone contacts (old-style phone-keypad letter assignments: 2 for A/B/C, 3 for D/E/F, etc.). If you'd rather have a plain numeric keypad with no suggestions, turn off Predictive Search in Settings → Preferences → Calling. When off, the suggestion bar never appears and your typed digits stay at full size. The toggle does not affect contact search in the SMS compose screen or the transfer-destination picker.

Making & Receiving Calls

Incoming Calls

Incoming calls ring on your iPhone exactly like any other call, even when the app is closed or the phone is locked. You see the caller’s name and photo on the lock screen, and the same Accept / Decline buttons as your regular Phone app.

The app doesn’t need to stay connected in the background to ring — Apple delivers the call to your phone as a notification, so your battery lasts all day. Calls usually reach your phone within a fraction of a second of the caller dialing.

If you’re signed in to both the iOS app and the customer-portal browser softphone, both devices ring at the same time and either can answer; whichever one picks up cancels the ring on the other.

Outgoing Calls

Dial from the Keypad tab, tap a name in Contacts or Recent, tap a BLF key, or tap a phone number anywhere in the app. The keypad has a dial-mode toggle that lets you choose App (default — place the call over the app's WebRTC connection) or Cell (Cellular Callback — the system rings your cell first, the app silently confirms you’re in the calling flow, and the call bridges to the destination through the company trunk with no press-1 step needed in the normal case. When the auto-detect path is in play, the in-flight modal copy switches to "Just answer your cell — we’ll connect you" so you know there’s nothing to press. If the app cannot confirm in time, a fallback prompt asks you to press 1 to connect, and the press is accepted the moment you touch the dial pad. Outbound caller ID is your business number). The Cell toggle only appears when your administrator has enabled Cellular Callback on your tenant and set a Mobile Number on your extension; it's especially useful when WiFi or cellular data is poor but cellular voice still works. Active-call controls include:

• Mute — one-tap toggle
• Speaker / Bluetooth / Earpiece — send audio to any connected device; Bluetooth and wired headsets are picked up automatically
• Hold — pause the call; the other side hears hold music
• Record — start or stop recording the current call mid-conversation. Only shown when your administrator has granted on-demand recording for your extension. When recording starts, both parties hear whichever cue the tenant policy is set to (a beep, a spoken announcement, or nothing). Stopping is silent. Tapping a second time stops the segment; tapping again starts a new segment in the same call.
• Keypad (touch tones) — tap Keypad on the active call screen to enter digits when navigating a phone menu
• Transfer — blind or attended (see next section)
• Hang up

Blind vs Attended Transfer

• Blind transfer: tap Transfer, choose a destination (BLF, Extensions, Phonebook, or manual number), tap it — call is handed off immediately.
• Attended transfer: same flow, but a consultation call is opened in parallel. You can talk to the target first and then Merge to complete the transfer, Swap between the two parties, or hang up the consultation leg and return to the original call.

Tapping a BLF key during an active call initiates a blind transfer to that extension automatically — no need to open the transfer menu first.

Recording Calls

The iPhone app supports the platform's full call-recording feature. There are two independent things to know about: full-time recording (your administrator turns it on for inbound calls to a phone number, or for your outbound calls, and the system records every call automatically) and on-demand recording (you press a button mid-call to start or stop). This section is about on-demand — the part you control yourself.

Prerequisites

Two things must be true before on-demand recording works for you. Both are admin-controlled:

1. Your tenant administrator must have call recording enabled for your tenant overall (master switch).
2. Your tenant administrator must have Allow on-demand recording turned on for your specific extension.

If both are on, the Record button appears on your active-call screen. If either is off, the button is hidden entirely — you won't see a grayed-out button or an error message. Ask your administrator to enable it if you need the feature.

How to start and stop a recording

Three ways, all of which write to the same recording file and produce the same audit-log entry:

• The Record button on the in-call screen — tap it to start; tap again to stop. This is the same button as on the customer-portal browser softphone; behavior is identical.
• The *1 DTMF code from the in-call Keypad — tap Keypad on the active-call screen and dial *1. First press starts; second press stops. Useful when the Record button isn't easily reachable, or for muscle-memory users coming from a desk phone.
• The *1 DTMF code from a desk phone on the same extension — if you're on a call answered on a different device that's logged in as the same extension, pressing *1 on that device toggles recording for the whole call. The iPhone's Record button reflects the change within a second.

The audible cue

Whenever recording starts — whether full-time or on-demand — the system can play a short cue into the bridge so both parties hear it. Three policies, set by your administrator at the tenant level:

• None — silent start. Default for new tenants.
• Beep — one short tone. Conservative posture for two-party-consent jurisdictions (California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, Washington in the US, plus most of Canada and the European Union).
• Announcement — a short voice prompt explicitly stating that the call is being recorded.

Stopping is always silent — no cue plays when you tap Stop. The cue plays each time recording starts, including every restart in a multi-segment call.

Multi-segment recording in one call

You can stop and restart recording multiple times in the same call. Each on/off cycle creates its own recording file: the first segment carries the call’s own name, and each later segment adds a sequence number to it. Note that the in-app player plays the first segment of a call — if you need every segment, ask your administrator.

What the call covers

Press Record while you're bridged in a normal conversation with another person, and the recording captures both sides of the conversation from the moment you press it. Recording attaches to your call leg specifically, so:

• Hold doesn't stop recording — the channel is still up; the recording continues, capturing the silence (or hold music heard locally) for the duration of the hold.
• Transfer ends the recording. Blind or attended, your call leg ends at the transfer, and the recording finalizes at that moment. If the transfer recipient also has on-demand enabled, they can press Record themselves to start a fresh one.
• Park-and-retrieve continues recording on whichever channel stays alive across the parking step.

If you routinely transfer calls and need uninterrupted coverage, ask your administrator to turn on full-time inbound recording for the relevant DID, or full-time outbound for your extension — on-demand is for situations where a normal call unexpectedly turns into something worth capturing.

When the button doesn't do anything

The Record button is hidden, and pressing *1 on the keypad returns silently or plays a short error tone, in these situations:

• Tenant master switch is off, or your extension's Allow on-demand recording flag is off.
• You're not in a bridged call — for example, you're listening to an IVR menu, waiting in a queue, leaving a voicemail message, or talking to a Cloudspire AI agent. On-demand recording requires you to be in a person-to-person bridge.
• The call is to your own conference room or a parked-call slot — these are not human-to-human bridges in the sense the on-demand feature requires.

Where recordings live and how to listen back

A recording becomes playable 10 minutes after the call started, once it has synced to Cloudspire's secure cloud storage. Open the call in Calls → Recent and tap the row to open Call Details; until the recording is ready you'll see a dimmed clock icon, and once it is ready an inline player appears. The same file is also visible from the customer portal's CDR (Call Detail Records) page on a desktop browser. Recordings are kept for the tenant's configured retention period (typically 30–90 days, set by your administrator).

Compliance reminder

Recording laws vary by jurisdiction. In two-party-consent regions, every party on the call must be aware that the call is being recorded. If your tenant's administrator has set the recording start notification to None and you're in a two-party-consent jurisdiction, you are responsible for verbally informing the other party that you're recording before pressing the button. Cloudspire Voice does not provide legal advice — check with your administrator or legal department about your local rules.

Parking

Blind-transfer to 700 to park the call in the next available orbit (701–720). Anyone with a parking BLF key can pick it up, or dial the orbit number directly.

Conferencing

The iPhone app turns any active 2-party call into a multi-party conference using your personal conference room. The room's address is feature code *38 followed by your extension — for example, if your extension is 201, your room is *38201. The room is created automatically the first time you use it (there is nothing to set up in advance), and it tears itself down automatically the moment the last participant has left.

Two buttons trigger conferencing on the iPhone, and they live in different places. Read this section before testing the feature — the iPhone's conference UX is intentionally compact and behaves differently from the browser softphone.

• The Conference button on the in-call screen (the second row of call controls, with the three-people icon, between Transfer and the Audio route picker). One tap, no picker. Use it when you're already on a call and want to flip that 2-party call into your conference room.
• The Merge button that appears during an attended transfer's consultation step. Use it when you want to start a 3-way conference from scratch (you + person A + person B) in a single sequence, without ever leaving the call.

The iPhone app does not have an “Add Participant” button, an in-call phonebook overlay, or a keypad for placing a second outbound call from inside an active call. To add another person to a conference that's already running, you hang up your own leg, dial the new person from the Keypad tab, and press Conference on that new call. The steps are spelled out below.

Path 1 — One-tap Conference button (from any active 2-party call)

1. While on an active call, tap the Conference button on the in-call screen.
2. The other party is sent into your personal conference room first, and your iPhone re-dials the room automatically. After about a second, you and they are both in the room and can talk normally.
3. The header at the top of the call screen now reads Conference instead of the original caller's name. To add a third person, follow Path 3 below.

If the active call can't be conferenced — for example, the other end is voicemail (*97), a parked call slot, or an IVR menu — the button still tries, the system rejects it cleanly, your original call stays connected, and a brief toast slides down from the top of the screen explaining why. Nothing is dropped.

The Conference button is hidden in two cases: while you're already on a call to your own conference room (you can't add yourself to your own room), and during an attended transfer's consultation step (where Merge takes its place — see Path 2).

Path 2 — Merge to Conference (from an attended transfer)

When you want to land all three parties in the room at once, use the attended-transfer flow:

1. While on a call with person A, tap Transfer and pick person B from BLF / Extensions / Phonebook, or type B's number directly. Choose Attended at the top of the Transfer screen.
2. The app dials B in parallel; A is on hold while you talk to B.
3. When B answers, instead of tapping Transfer (which would complete a regular transfer and drop you out), tap Merge.
4. All three parties (you, A, and B) end up in your conference room together.

Path 3 — Adding a third (or fourth, or fifth) participant to a running conference

Once you're in the conference room, the iPhone's in-call controls are intentionally minimal — there is no in-call dialpad for placing a new outbound call, and no in-call phonebook. To bring another person in, follow this sequence:

1. Tap the red Hang up button. This drops your leg only — everyone else stays in the room and continues talking. (See “Hang Up vs ending the room” just below.)
2. You're now back at the Keypad tab. A Join Conference pill appears just above the dialpad with the live participant count, confirming that the room is still running.
3. Dial the new person normally — type a number on the keypad, tap a BLF key, or tap a name in Contacts.
4. When they answer, tap the Conference button on the in-call screen. They're sent to your room, and your iPhone re-joins automatically.
5. Repeat to add additional participants. The room holds up to 10.

This is the canonical iPhone-app pattern for building a multi-party call. The same person can step out and rejoin as many times as needed simply by tapping Join Conference on the dialpad pill.

Hang Up vs ending the room

The red Hang up button on the iPhone always disconnects your own iPhone leg only. The conference room itself stays alive as long as anyone else is still connected to it — including outside callers, desk phones, and other softphones. There is no “end the conference for everyone” button on the iPhone, by design: a participant can't unilaterally kick the rest of the room. The room ends automatically the moment the last participant leaves.

If you've hung up but want to listen back in, tap the Join Conference pill on the dialpad — it re-dials the room and shows the current participant count alongside the label.

Personal conference room (*38) — dial-in and drop-in

You can also use your room without pressing the Conference or Merge buttons:

• Dial *38 on the Keypad to join your own room directly. Useful when you want to set up an open meeting room and have others dial in to it on their own.
• Blind-transfer any active call to *38 (tap Transfer, type *38, choose Blind) to drop that call into your room without joining yourself. Repeat for each call you want to drop in, then dial *38 directly when you're ready to join.
• Sending a call to someone else’s room — check the device first. A colleague using the mobile app or the browser softphone can blind-transfer a call to *38 followed by your extension to drop it into your room — for example transfer-to-*38201 lands the call in extension 201's room. From a desk phone this does not work: a desk phone reads *38 as “my own room” and ignores the extension typed after it, so a colleague transferring to *38201 from their desk phone drops the call into their room instead of yours. When in doubt, have them transfer the call to you and drop it in yourself.

If your administrator has programmed a Conference BLF key on your desk phone, that key lights up whenever your room has anyone in it, and pressing the key from the desk phone joins (or rejoins) the room without having to dial the feature code by hand.

Presence & BLF

Your presence pill sits on the Keypad tab just under your name. Tap it to open the picker:

• Status: Available, Away, In a Meeting, Do Not Disturb
• Custom message (optional, up to 100 characters)
• Auto-clear: 30 minutes, 1 hour, 2 hours, 4 hours, End of Day, or Don’t Clear — your status flips back to Available automatically when the timer elapses

Presence updates arrive by silent push rather than polling, so your app refreshes on its own without you opening anything. To protect your battery, those pushes are grouped — when a coworker changes their status, expect your app to catch up within about 30 seconds rather than instantly. If you need presence to move the moment it changes, the browser softphone in the customer portal updates faster.

The BLF grid below the dialpad (configurable to 1, 2, or 3 rows of 4 keys) shows real-time state for the extensions, parking slots, and feature codes your administrator has assigned. Tap a BLF key to dial it, or tap it during an active call to transfer.

Call History

The Calls tab has a segmented switch at the top — Recent on the left, Voicemail on the right. Recent shows every inbound and outbound call for your extension with the caller’s name or number, a relative timestamp, and the talk time. Missed calls are red. Swipe a row left to delete, long-press to copy the number.

Calls you place show up too. Recent lists the calls you make — outbound external calls and calls to other extensions — each with the correct direction, not just the calls made to you. Inbound phone calls are labeled as Incoming with the number that was dialed, even when they arrive through Cloudspire’s edge network. Diagnostic self-test calls (the *600 through *604 codes, such as the echo test and the music-on-hold test) are excluded so they don’t clutter the list, as are calls the system places on your behalf.

Caller name on inbound rows. When an inbound call is from someone not in your iPhone contacts, the call-history row still shows a name when Cloudspire’s server-side CNAM lookup resolves one (e.g. "Frederic Davis"). This applies to the Recent list, the Missed list, the Call Detail screen, and the in-app caller-name search. On outbound rows the name shown is the destination contact’s name rather than a CNAM lookup.

Tap any call to open the Call Details screen. For answered calls, this shows duration, status, an inline recording player (when recording is enabled), and — if AI transcription is turned on for your extension — an AI summary of the conversation plus the full transcript you can scroll through and copy from.

Voicemail

The Voicemail list (under the Voicemail segment of the Calls tab) shows each message with the caller’s name/number, timestamp, duration, and an unread indicator. Tap a row to open the message; controls include:

• Play / Pause with a scrubber
• Transcript — if transcription is enabled on your extension, the full text appears inline and is selectable (tap-and-hold to copy)
• Call back — one-tap return-call to the sender
• Delete

Messages

The Messages tab unifies SMS/MMS (from your business number) and internal team chat in one inbox. Features:

• Chat-style bubble layout that makes it easy to see what you sent vs. what you received
• Typing indicators when a coworker is typing in an internal chat or team group conversation (outside senders don’t broadcast typing)
• Read receipts on internal messages
• Picture messages — photos download and show inline in the conversation, including in the notification preview
• Notifications for new messages, with the sender’s name shown right in the alert

About short codes (5–6 digit numbers like bank and airline alerts): you can receive messages from these numbers, but you can’t reply — the phone industry does not allow replies from a regular business number to a short code. The app shows a clear error if you try.

Contacts

The Contacts tab has three sources in one, all searchable:

• Extensions — internal users in your tenant with live presence dots
• Phonebook — shared contact directories assigned to your extension, including automatically built caller-name databases and anything synced in from your CRM
• iPhone — your device contacts (requires Contacts permission, which the app requests on first access)

Tap a contact to see details and call buttons for every number on the record. The search on the Keypad tab (type a name using the dialpad) searches all three sources at once, so you can dial by name without switching tabs.

One-tap Call or Message from any contact row

Every row in the Contacts tab carries two action icons next to the contact name:

• Green phone icon — place a call.
• Purple speech-bubble icon — start a message. For an internal extension this opens a new Direct chat in the Messages tab. For an outside contact this opens a New SMS to that contact’s number (or, if the contact has multiple numbers, a quick picker first). You don’t have to type any digits.

After you hit Send on a brand-new conversation, the app automatically switches to the Messages tab and opens the conversation that was just created — so you can keep typing without having to switch tabs and hunt for the fresh thread. The icons also carry explicit VoiceOver labels ("Call" and "Message") so users navigating with VoiceOver hear the action verb instead of the raw SF Symbol name.

Starting a new SMS from the Messages tab

You can also compose a new message from the Messages tab. Tap the pencil/compose icon in the top-right. The New SMS screen has a phone-number field and, just below it, a Choose from Contacts button that opens a name-searchable picker covering both your Cloudspire phonebooks and your iPhone contacts. Tap a contact to drop their number into the field; tap a contact who has multiple numbers to pick which one. Same auto-navigation to the new thread on Send.

Settings & Preferences

Account

Read-only display of your name, extension, and tenant.

Connection Status

Shows whether the app is currently connected to the phone system (Registered / Connecting / Registering / Failed / Idle) along with the server and account the app is using. Helpful when reporting a call issue — take a screenshot of this row when you contact support.

Notifications

• SMS Messages — toggle per-app
• Chat Messages — toggle per-app
• Voicemail — toggle per-app

When Do Not Disturb is on (under Call Settings), messaging notifications are suppressed regardless of these toggles.

Call Settings

• Do Not Disturb — incoming calls go straight to voicemail. This is system-wide DND: toggling it here syncs instantly to every device on your extension (desk phone, browser softphone, mobile app, BLF keys) and flips your presence to Do Not Disturb company-wide. Do not confuse this with the DND button on the desk phone itself — that physical button only silences the local ringer on that one phone and is invisible to the phone system, so callers still ring your other devices.
• Call Forwarding — four rules (Unconditional, Busy, No Answer, Offline); each has an enable toggle and destination field. The destination must be an external phone number of 10 to 15 digits — an internal extension is rejected. To send calls to a colleague's extension, use a transfer or ask your administrator about your call-flow options.
• Voicemail — shows whether voicemail is enabled on your extension.
• Queue Agent — if you’re a queue agent, tap to see per-queue login/logout, pause, and reason codes.

Caller ID

If your extension has more than one outbound caller-ID choice, tap to pick which phone number other people see when you call them. The active choice applies to your desk phone and browser softphone too.

Preferences

Call Path chip

During an active call, a small chip appears below the call timer on the in-call screen showing how the current call is connected — for example Cellular · Relayed, WiFi · Direct, or WiFi · Relayed. The chip debounces brief renegotiations during cellular handoffs by about six seconds so it doesn’t flicker. Useful when troubleshooting a quality issue mid-call — tells you (and support) immediately whether the call is going direct or relayed and which underlying network it landed on.

Stats For Nerds overlay

Tap the Call Path chip to reveal a live statistics overlay that stays up for the entire call. Shows round-trip time, jitter, packet-loss rate, and the relay port the call landed on (3478 (UDP) for the normal relay vs 443 (TLS) for the corporate-friendly TLS-on-443 path). Useful for diagnostics — you can read the values off to support, or screenshot the overlay and AirDrop it.

App

Version and build number. Tap About to reach Privacy Policy, Terms of Service, an emergency-calling notice, and copyright.

Troubleshooting

Voice Quality Check

On-demand network probe at Settings → Troubleshooting → Voice Quality Check. Tap to run a 30-second test against your home voice server at the same packet rate as a real call. The probe captures both steady-state quality and the brief dropouts that mid-call audio glitches come from. Result is a green / yellow / red verdict alongside:

• Round-trip time (ms) — how long a packet takes to reach the server and come back.
• Jitter (ms) — how variable that round-trip is from packet to packet.
• Packet loss (%) — how many packets disappeared.
• Dropout windows — count of brief audio-silence windows the probe saw.
• Network tested — e.g. Cellular · 5G with a Roaming or Low Data badge if iOS flagged it.
• Recommendation — a tailored sentence comparing your current preferences against what would work best on the network you just tested.

Useful before a critical call ("am I going to get clean audio off this hotspot?") and useful for support handoff ("run a Voice Quality Check and tell me what color it came back"). Results are also written into the Call Flow Log so a single AirDrop captures the probe alongside the recent call signal.

Call Flow Logging

• Call Flow Logging — turn on to record detailed technical info about your calls into a local file on the phone. Off by default; turn it on only when support asks you to. WebRTC framework log lines (TLS, certificate verification, TURN allocation) are appended to the same file when this is on.
• Call Flow Logs — a viewer for the most recent entries. You can AirDrop or email the file to support when reporting a call-quality or notification issue.

The Call Flow Logs link is also available on the login screen, so you can send diagnostics to support even if you can’t sign in.

Siri & Shortcuts (Voice Commands)

The Cloudspire Voice app supports Siri voice-dialing and three Shortcuts/App Intents. A complete Voice Commands cheat sheet is built into the app at Settings → Voice Commands; this section mirrors what’s on that screen so you can scan it before reaching for your phone.

First-time setup

1. Open Settings → Siri & Search → Cloudspire Voice and turn on Use with Siri.
2. The very first Siri command may need an extra tap to grant permission — Siri pops a one-time confirmation.
3. Recognition gets more reliable over time — every call placed or answered through the app quietly teaches Siri the contact-to-app association in the background.

Place a Call

Three accepted patterns:

• "Call John Smith using Cloudspire Voice" — by name.
• "Call extension 202 using Cloudspire Voice" — by internal extension number.
• "Call 404 555 1234 using Cloudspire Voice" — by raw phone number.

The call honors whichever dial mode (App or Cell) you currently have selected on the keypad. When the spoken name matches more than one contact — including when you say only a first name and several contacts share it — Siri asks you to pick which one.

Pick a Number Type

When a contact has multiple numbers, specify which one in the same phrase:

• "Call John's mobile using Cloudspire Voice"
• "Call John's work using Cloudspire Voice"
• "Call John's home using Cloudspire Voice"
• "Call John's iPhone using Cloudspire Voice"

Other labels like Main, Pager, or Fax also work — just say the label Siri sees on the contact in your Contacts app.

Set Your Status

• "Set my Cloudspire Voice status to Available"
• "Set my Cloudspire Voice status to Away"
• "Set my Cloudspire Voice status to Meeting"
• "Set my Cloudspire Voice status to Do Not Disturb"
• "Change my Cloudspire Voice status" — opens a picker if you don’t want to specify the status in the same breath.

Siri reads back a spoken confirmation when the status is set (e.g. "Status set to Away.").

Status with a Custom Message or Auto-Clear — use a Shortcut

Apple’s Siri framework only accepts one variable per spoken phrase, so the auto-clear timer and the optional custom message can’t be combined with the status in a single voice command. To get all three by voice, build a custom Shortcut once and trigger it by voice or tap thereafter:

1. Open the Shortcuts app and tap +.
2. Add the Set Cloudspire Voice Status action.
3. Fill in Status, Custom Message (optional, up to 100 characters), and Clear After.
4. Name the Shortcut something memorable, e.g. "Heads down for an hour." — Siri will recognize that exact name as a trigger phrase.
5. Tap the share icon to pin it to the home screen or assign it to the Action Button.

Supported Clear After options: 30 minutes, 1 hour, 2 hours, 4 hours, End of Day, or Don’t Clear (the default — leaves the status indefinite).

Do Not Disturb

• "Turn on Cloudspire Voice Do Not Disturb"
• "Turn off Cloudspire Voice Do Not Disturb"
• "Set Cloudspire Voice Do Not Disturb on"

This is the same system-wide DND toggle as Settings → Call Settings → Do Not Disturb — flipping it from Siri silences incoming calls server-side and routes them per your forwarding settings, synced to every device on your extension. Siri reads back "Do Not Disturb is on." or "Do Not Disturb is off." as confirmation.

Dial Mode

• "Switch Cloudspire Voice to Cell"
• "Switch Cloudspire Voice to App"
• "Set Cloudspire Voice dial mode to Cell"

App calling uses Wi-Fi or cell data over WebRTC (the normal path). Cell calling rings your mobile line and bridges the call server-side through the company trunk — useful when WiFi or cellular data is poor but cellular voice still works. Cell mode requires an admin-configured mobile number on your account; without one, the Siri command writes the preference but surfaces an eligibility warning the next time you place a call.

Where the three Shortcut intents show up

The Set Status, Toggle DND, and Switch Dial Mode commands each appear automatically in the Shortcuts app under Cloudspire Voice. From there you can:

• Add them to the home screen as one-tap icons.
• Assign one to the Action Button (iPhone 15 Pro and later).
• Wire them into Focus-mode automations — e.g. "When my Work Focus turns on, set my Cloudspire Voice status to Available and switch to App mode."
• Build them into multi-step Shortcuts that chain with other apps.

Audio Quality

Voice audio is sent in a secure, encrypted stream. Two separate controls govern how the app handles audio:

1. Call Quality (under Preferences) — the bitrate the app requests for its own outbound audio.
   • HD — highest quality. Best on Wi-Fi or strong cellular.
   • SD — uses less data. Use on slow or limited cellular connections.
   • Dynamic (default) — the app watches your connection and adjusts automatically.
2. Connection Mode (under Preferences) — how audio is routed between your phone and the Cloudspire server.
   • Relay Only (default) — calls survive switching between Wi-Fi and cellular mid-call because the server-side path doesn’t change when your phone’s local network does. Right choice for nearly everyone.
   • Allow Direct — tries direct first for slightly lower latency, falls back to relay if direct fails. Direct calls drop audio when the network changes.

The Call Path chip below the call timer on the in-call screen (see Preferences above) shows exactly which combination you’re currently on for the active call (e.g. Cellular · Relayed). The app also runs through corporate firewalls and other restrictive networks — all behind the scenes, no setup required on your part. If audio quality on a particular network is in doubt, run a Voice Quality Check (Settings → Troubleshooting) before placing the call.

How Ringing Works

When someone calls you, Apple’s notification service wakes up your phone and the Cloudspire Voice app shows the incoming call on your lock screen — just like a regular iPhone call. This happens whether the app is open, in the background, or closed.

Because the app doesn’t need to stay connected all the time to ring, your battery lasts much longer than with older business-phone apps. The tradeoff is a very brief (about a third of a second) connection step before the audio comes through — you’ll never notice it.

New messages, missed calls, voicemails, and typing indicators also arrive as notifications so you never miss anything even when the app is closed.

Requirements & Permissions

Device

• iPhone running iOS 16.0 or later
• A working data connection (cellular or Wi-Fi)

Permissions

Security & Privacy

• All call audio and data is encrypted end-to-end between your phone and our servers.
• Your sign-in credentials are stored in your iPhone’s secure area (the same protected storage Apple uses for Apple Pay and saved passwords).
• The app does not include any usage analytics, ad tracking, or third-party tracking code.
• Crash reports are routed only through Apple’s App Store / TestFlight diagnostics channel to Cloudspire engineering.

Your call recordings, voicemails, and messages live on Cloudspire’s servers, not on your phone. If you sign out of the app, any cached copies on the device are removed.

Things to Know

• No 911 / emergency calling. The app cannot place calls to 911 or other emergency numbers. Use your iPhone’s built-in Phone app for emergencies.
• Notifications must be turned on. The app needs notification permission from iOS to ring when it’s closed. If you decline notifications, incoming calls will only arrive while the app is open in the foreground.
• Picture messages in previews show up to three images in a notification — Cloudspire keeps the notification small by attaching only the first three, and other attachment types are left out of the preview. Open the conversation in the app to see everything that was sent.
• Calls in the iPhone’s Recents list: Cloudspire calls appear in your iPhone’s regular call history, but tapping them there dials back through the iPhone’s built-in Phone app instead of Cloudspire Voice. This is how iPhones handle all business-phone apps.

Getting Help

• Email [email protected]
• Phone: 1-833-466-2568 (1-833-4-ONCLOUD)
• When reporting a call-quality issue or a problem with calls not ringing, first turn on Call Flow Logging in Settings → Troubleshooting, reproduce the issue so the app captures it, then share the log file with support.